top of page
a7169f_6221b8dd7c854dd689aa4e880f55fe0d~mv2 (1).avif

Tech Strategy / Product Operating Model for F500 Retail Client

  • Writer: Luka C.
    Luka C.
  • Sep 1
  • 1 min read
ree

Client Overview 

Client is one of the nation's largest retailers of apparel, home, jewelry, and beauty merchandise.  The organization has more than 50,000 employees and operates over 650 stores across 49 U.S. states and Puerto Rico.   

 

Situation 

The client had accumulated a complex and outdated technology stack after years of shifting priorities and a lack of investment in IT, especially in back-end infrastructure and non-digital.  For years, the focus of IT had been on cost savings rather than growth and there was a significant disconnect between business and IT functions. Additionally, there was a lack of centralized project management, work prioritization, governance, architecture and standards. 

 

Our Engagement 

  • Develop current state assessment of Tech organization Operating Model and identify biggest areas of opportunity 

  • Understand how Technology teams are currently organized and differences in work intake, project delivery, and ways of working  

  • Design a future state Product-centric Operating Model that outlines key People, Process, and Technology changes 

  • Identify the taxonomy and structure for Products that will support the Organizations key business processes 

  • Design the support organization needed to deliver and sustain Product Operating model 

  • Create a multi-year transformation roadmap to sequence the shift in Operating Model structure 

Comments

bottom of page