Epic Foundations Implementation at Regional Provider System

Client Overview 

Integrated multi-facility provider system with ~$2B annual revenue and a focus on providing value-based, comprehensive care within their community. 

Situation 

The client had been operating on the largest Epic Connect model up until 2022 and had outgrown the platform provided. New service line standup or new business opportunities were frequently hampered or had to be abandoned altogether because the Connect model didn’t allow for the necessary autonomy. 

The Solution 

Greenfield Epic installation over 10-month timeframe 

Modules and functionality rolled out system-wide:

• Cupid 

• Radiant 

• Bugsy 

• Beaker  

• Beacon 

• Healthy Planet 

• MyChart  

• Kaleidoscope 

• Therapies  

• OpTime 

• Grand Central 

• Cadence  

• Prelude 

• Stork  

• Willow 

• ASAP 

• Rover  

• Caboodle 

Business Benefits and Outcomes 

• 9-star implementation (top 5% of Epic deployments, up from 3 stars)  

• Increased patient engagement, reduced appointment cancellations 

• Increased charge capture rate 

• Client-specific workflows and build, independent from previous Epic Connect provider