Defining a change management strategy
A venture funded fitness brand that offers a proprietary workout method accompanied by physical equipment and digital training content.
Our client was in the midst of a digital transformation impacting every consumer facing digital channel. As the product team rolled out a new technology stack, appropriate diligence was required on the resulting change and training impacts on the supporting business processes from a people, process, and technology aspect.
Every digital transformation comes with a level of change the business needs to absorb. Our client wanted to mitigate impacts to critical business processes such as customer service, inventory forecasting, and financial reporting for physical & digital tax liabilities as part of month-end close.
Aberdeen was responsible for conducting a change impact assessment to prepare the business for the day-to-day operations post go-live, including the development of a change, training, and communications plan.
As part of the engagement, Aberdeen was able to:
Upskill the business team through training collateral (work instructions / business process procedures) and virtual training sessions that assisted with the transition the new solution, mitigating business impact and loss to revenue
Support the development of a communications strategy and the drafting of both internal / external communications to inform stakeholders of critical changes. This resulted in minimal downtime for the end consumer, leading to minimal subscriber churn.